Introduction
At DigMinerals, we understand the importance of protecting your email and payment information, and we are committed to ensuring the security and reliability of your personal data. We are dedicated to maintaining your trust by adhering to principles such as responsibility, purpose limitation, data minimization, security, and user participation. Additionally, we promise to implement industry-standard security measures to protect your personal information.
Before using our products or services, please read and familiarize yourself with this Privacy Policy. It will help you understand how we collect, use, store, and share your information, as well as how you can access, update, control, and protect your data when using our services.
Privacy Policy
No Data Logging: When you visit our website, we do not record any cookies, IP addresses, or browsing information. Your visit will not leave any traceable record.
Email Information: Any email information you provide when making inquiries will be securely stored on our private cloud servers. If no collaboration occurs, we will delete your email information after one month. Our servers are hosted by one of the top three private cloud providers globally, ensuring your email information is fully protected and never disclosed. We will not send you any promotional material; communications will be strictly limited to addressing your inquiries.
Online Services: Our online services include “Ore Testing,” “Mining Solution Reports,” and “Cross-border Factory Audits.” Before making any payment, please contact us to confirm that we can provide the specific equipment, solutions, or services you need. Payments for these services should only be made after mutual agreement.
Payment Security
For services such as “Ore Testing,” “Mining Solution Reports,” and “Cross-border Factory Audits,” your online payments are fully protected. We collaborate with globally recognized payment processors such as PayPal and Stripe. Our payment systems are subject to financial regulations in various countries, ensuring the security of your transactions from start to finish.
Refund Policy
If, for any reason, you wish to request a refund within seven days of making an online payment, you may do so by sending an email to snow@digminerals.com. Please provide the reason for your refund request, and the funds will be returned to your original payment method within three business days.